FAQ

Got bead questions? We’ve got bead answers. No need to string yourself along.

Will my beads look exactly like the pictures?
We try our best to show you accurate colors. However, screens and lighting can have their own opinions. For best accurate matching, order a couple or order our color cord!

Can I change or cancel my order?
Message us as quickly as possible with any changes. If your order hasn’t started it’s packing journey, we will do our best to help. Once it’s packaged, however, those beads are officially on an adventure.

Can you combine orders if I forgot something?
Reach out as soon as possible and we will try to accommodate your changes. Sometimes we can combine orders, but not always.

How quickly will you ship my order?
Orders are usually packed within 1-3 business days. We pack everything carefully to avoid escaping beads upon delivery. (Although you may like an exploding package of
beads?)

How long does shipping take?
That depends on your location and shipping method. You will be provided with tracking information once your shipping label is prepared. Once the carrier has your package,
delivery is in their hands. All our beads ship from southwest Missouri, smack dab in the middle of the US.

Can I track my beads once they leave you?
Yes! Tracking is included in your shipping. We know you may feel emotionally invested in watching your tiny craft supplies travel across the country.

Do you ship internationally?
Yes, our beads come with passports and they love to see the world! Just keep in mind that customs fees, taxes, or import duties may apply – even beads have to go throughcustoms. But trust us, it’s worth it.

My package arrived damaged, what do I do?
Rats! Send us your order number and photos and we will try to help you figure out what happened.

My package is lost, did my beads run away?
Sometimes packages decide to go on an adventure before settling down. If your tracking hasn’t moved or your package seems to have vanished into the postal universe, please reach out to the carrier first. Unfortunately, we don’t have access to more information than they have. If they are unable to locate it, you will need to make an insurance claim on the package. Unfortunately, we can’t be responsible for what the carrier does (or doesn’t do). I mean…can you blame them for wanting to keep your craft
stuff?

I received the wrong stuff, what do I do?
Well, that’s awkward. Send us your order number and photos along with what we goofed and we will get it fixed.

Can you make a packing video of my order?
We can’t make a video of everyone’s request or you would need 25 hours in a day to watch them all! If you would like your order filmed, put a note on your order and we will take it into consideration.

Still need help?
Send us an email at posysagedesignco@yahoo.com. We will get back with you as soon as possible.